Google Daily Bulletin - Phase 4 - Monday, August 20

posted Aug 21, 2012, 6:23 AM by Rita Girardi   [ updated Aug 21, 2012, 6:23 AM ]

We will provide daily updates after each major phase of the project until technical issues and support issues return to a moderate level. The Phase 4 migration occurred this past weekend. This email details the activities completed during the first business day of operation.


The following units migrated to Google this weekend:
  • Engineering
  • Institute for Social Research
  • Life Sciences Institute
  • Office of Student Publications
  • Museum of Art

Number of users migrated: 2,286
Number of users with email and calendar (no data migration): 246
Departmental resources (e.g. conference rooms) migrated and/or created:  74
Departmental accounts (e.g. departmental mailboxes) migrated and/or created:  13

Migration Summary
Initial mail migration began on +Monday, August 6.  Daily delta migrations were completed after the initial mail migration finished.  Google migration activities for faculty and staff began +at 8:00 pm on Friday.  The entire process completed +around 2:30 am on Saturday.  Departmental resources were migrated on +Saturday.
  • Messages (ITS Exchange) succeeded/attempted:  3,756,473 / 3,761,279

Accuracy rate:  99.87%

  • Messages (ITS IMAP) succeeded/attempted: 17,128,389 / 17,206,773

Accuracy rate: 99.54%

  • Messages (EECS IMAP) succeeded/attempted: 10,712,894 / 10,809,560

Accuracy rate: 99.11%

  • Messages (UMMA Zimbra) succeeded/attempted: 1,261,887 / 1,277,110

Accuracy rate: 98.81%

  • Calendar events (Exchange) succeeded/attempted: 299,576 / 317,536
Accuracy rate: 94.34% 

Service Center Summary
DateService Center Tickets
+Saturday, August 1840
Sunday, August 1921
+Monday, August 20176

Google Guide Summary
Student Google Guides and ITS and Unit Staff Google Guides were on-site at 16 locations on +Monday. The number of on-site support personnel ranged from one to four depending on the location and unit preference.
Nearly 100 faculty and staff were provided assistance by Google Guides. The topics of the support questions that were covered included:
  • Email: 99
  • Calendar: 65
  • Mobile device set-up: 35
  • Collaboration tools: 25

Executive Support Summary
As part of the roll-out, each unit identified executives and other key personnel that needed special face-to-face consulting as part of the roll-out.  Most units provided their own executive support.  The project team provided Executive support for the Institute for Social Research.

Issues
Overall, the migration of data and the support of users went very smoothly this weekend.  The biggest issues that were faced included:
  • Some EECS IMAP and ISR Exchange email and/or calendar events were not migrated
    The data from eight EECS IMAP accounts and one ISR Exchange account did not migrate due to unknown migration issues.
    • Corrective Action:  ITS worked with the different units to identify issues and re-migrated data on +Monday.

  • ISR Exchange and EECS IMAP migrations were not completed by +Saturday morning

Data migration for the Institute for Social Research and EECS was not completed by 8:00 am on +Saturday.  A notice was sent to the Unit Readiness Coordinators and/or Technical Leads on Saturday letting them know that the data migration had not completed although faculty and staff could access their Google email and calendar accounts.  

    • Corrective Action:  Migration continued until complete.  Migration for the Institute for Social Research was completed by +Saturday and for EECS on +Monday afternoon.

Conclusion
Since there are no major or minor open issues, a Day Two report will not be sent on Tuesday.  
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